Warranty

«GSM Forsage» - provides a guarantee for the entire range of products. If the client contacts in the event of a warranty case, the company will consider the situation. If necessary, make repairs, replacements or return the money spent on the goods. In a situation where there is no necessary replacement product in the warehouse, then the company will return the money or, with the consent of the buyer, credit it to his balance. The terms of the guarantee fully comply with the requirements of the Law "On Protection of Consumer Rights" and applicable standards. Internal rules of "GSM Forsage" do not contradict the current legislation of Ukraine.

Warranty service conditions:1

After removing the protective sticker from the spare part, the warranty - expires. It is necessary to immediately check the serviceability of the parts.
Remember that the warranty applies exclusively to new parts prior to actual commissioning. Failure of a spare part after installation is completed is considered an external effect. In this case, the fault of the manufacturer, seller and carrier is excluded. It is allowed to return any spare parts, but without traces of mechanical action (dents, scratches, cracks, bends). Check the parts before installing in the device.

Return of non-defective goods:

In Ukraine, the Law "On Protection of Consumer Rights" is in force. Thanks to him, the buyer has the right to exchange the products purchased within 14 days, but only on condition that the original appearance is preserved with all seals and stickers. All costs incurred as a result of returning the goods to the warehouse, including delivery, are paid by the buyer.

If you have any questions regarding a warranty case, please contact your sales manager. We are always ready to solve your problem in a short time.

Warranty obligations are NOT provided in such cases:

– the operating conditions are not met;

– the goods are damaged due to the fault of the buyer;

– inappropriate use of products .

It is not considered a warranty case if the tool or equipment is damaged due to: mechanical damage, moisture ingress, heating, electromagnetic interference or other external factors, and "GSM Forsage" is not considered the culprit.

What to do if a problem is found?

1) Call the manager of the technical department at any of the numbers on our website and tell us about a malfunction or a desire to return the product.
2) Describe in detail the nature of the fault or the reason for the return.
3) In case of a return, please carefully write down the details for the shipment.
4) The warranted item must be packed in its original packaging and complete.
5) Be sure to keep the declaration of the new mail of your return before the manager calls to receive the parcel.
6) As soon as the goods are accepted and checked by the returns department, you will be contacted !

By purchasing goods from our company, you accept the rules for the operation of the goods and the warranty conditions. Read the requirements carefully, and then unpleasant situations will not arise.