If a client contacts us with a warranty case, "GSM Forsage" will review the situation and, where needed, repair the product, replace it, or refund the money spent. If the required replacement item is out of stock, we will refund the money or, with the buyer's consent, credit it to their account balance. Our warranty terms fully comply with the Consumer Rights Protection Law, and GSM Forsage internal rules do not contradict the current legislation of Ukraine.
A few simple rules worth knowing before installing a spare part.
Once the protective sticker is removed from a spare part, the warranty is void. Check that parts work properly immediately upon receipt.
The warranty covers only new spare parts before they are actually put into service. Always test the part before installing it in a device.
A part failing after installation is completed is considered external impact. In that case the manufacturer, seller and carrier are not at fault.
Any spare parts may be returned, but without signs of mechanical impact: dents, scratches, cracks or bends.
Operating conditions were not followed
The product was damaged by the buyer
The product was misused
Ukraine's Consumer Rights Protection Law entitles the buyer to exchange purchased products within a 14-day period — but only if the original condition is preserved, with all seals and stickers intact.
All costs arising from returning the product to the warehouse, including delivery, are paid by the buyer. If you have questions about a warranty case, contact a sales manager — we are always ready to resolve your issue as quickly as possible.
Call a technical department manager at any number on our website and describe the fault or your wish to return the product.
Describe in detail the nature of the fault or the reason for the return.
In case of a return, carefully write down the details for shipping the parcel.
A warranty item must be packed in its original packaging and fully complete.
Be sure to keep the Nova Poshta waybill until the manager calls to confirm receipt of the parcel.
As soon as the product is accepted and inspected by the returns department, we will definitely contact you!
Call or write to us — we will resolve your issue as quickly as possible.
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